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IT Recruitment Consultants

28th January 2008
As part of our business strategy, fuzzmeajob.com recruitment consultants have under taken training on ITIL Foundation which is an Industry set standard on service management. This is to support our businesses and add value to understand the requirements of our business client.





What is ITIL?


ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.





How is it Organized?


ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively.





To obtain copies of these sets, see the right hand panel.





What is the ITIL Toolkit?


The ITIL Toolkit is a collection of resources brought together specifically to accompany ITIL. The materials included are intended to assist in both understanding and implementation.





What is the ITIL Triangle?


This is a diagram that describes the relationship between ITIL, the emerging ISO 20000 service management standard, and your own in-house procedures and policies.




ITIL is organized into five core publications, that revolve around the service lifecycle. These provide best practice guidance for an integrated approach to IT service management.

The five core titles are:



Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

To reflect this practice based approach, ITIL actually formally known as ’ITIL Service Management Practices’.





BACKGROUND - VERSION 2

The previous version of ITIL was organized into a series of sets, which themselves were divided into two main areas: service support and service delivery:



Service Support was the practice of those disciplines that enabled IT Services to be provided effectively.

Service Delivery covered the management of the IT services themselves. It involved a number of management practices to ensure that IT services were actually provided as agreed between the Service Provider and the Customer.

Each of these two areas contained a number of disciplines, which themselves stipulated the ITIL practices/requirements